Here are some frequently asked questions and answers. If you have additional questions that aren't covered here, please feel free to give us a call at 502-373-8300.
What are your hours?
Our mobile hospital hours are Monday, Tuesday, Thursday and Friday from 9:00 am to 5:00 pm. The mobile clinic is closed on Wednesdays, Saturdays, and Sundays.
How do I make an appointment?
You can call us at 502-373-8300 or fill out our online appointment request form.
What forms of payment do you accept?
Cash, Check, Mastercard, Visa, American Express and Discover. Payment is required at the time of service.
What are your fees?
Most of our fees are competitive with other clinics around town. In addition to regular exam fees, there is a housecall fee of $40-$60 depending on the distance traveled.
Housecall fee is discounted by 50% if you and your neighbor schedule back to back appointments.
What services do you offer in your mobile facility?
We provide most of the same services as regular clinics including surgery, dental procedures, radiographs, vaccines, preventative care as well as sick patient visits. In addition to what most clinics offer, we utilize advanced patient monitoring equipment, digital x-rays, and laser surgery. We do not hospitalize patients overnight, but may on a case by case basis provide limited day hospitalization.
If your pet is critically ill or injured, we recommend contacting the nearest emergency clinic.
Please call Metropolitan Veterinary Specialists and Emergency Services at (502) 266-7007 or Blue Pearl at (502) 244-3036.
How do I pick up prescriptions?
We deliver prescriptions twice a week or can mail them for a $5 fee. Some medications are also available from our online store.
How do you schedule surgical or dental procedures?
You are assigned an allotted time for procedures. We will park and perform the procedure at your home in our mobile surgical suite and stay until your pet has recovered from anesthesia. You do not have to be home for the entire time, just for the pickup and discharge. On some days, we may have multiple procedures, in which case we will pick up patients in the morning then return them home at a specified time in the afternoon.
How do I prepare for my appointment?
Cats need to be in a carrier and dogs need to be on a leash for transport from you home to our mobile clinic. It is very important to isolate your cat in a small room or easily accessible area with minimal furniture. If you cannot catch your cat prior to your appointment, please call us before we are on our way. If we have to reschedule and are already at your home or in transit, you will still be charged the house call fee.
What if I need to cancel my appointment?
We need at least a 24-hour notice to cancel an appointment, otherwise, you will still be charged the house call fee.